Policies

Return Policy

Conditions for Returns:

CERIwholesale.com will replace a product or issue a refund at no cost to the customers if the product is delivered with one of these 2 conditions.

Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges). For items that are sold in cases such as shoes and sunglasses we will replace the whole case at our own expense.

Defective Product - If you received a defective product, please notify us within 2 business days and we will assign a RMA for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away.  For items that are sold in cases such as shoes and sunglasses we will replace the defective items ONLY.  Please note that just because one or two items in a whole case are defective it does not mean that all of the items are defective.

Procedure to file for Returns:

If your products meet one of the conditions above, you have 14 days from the day of delivery to file for a return. 

You can request a RMA number by sending an email to Returns@CERIwholesale.com with the following information:

Your name

Your phone number

Your billing address

Your e-mail address

Your original order number

Reasons for returning the item

In the return package, please include a copy of your email invoice and your RMA number.  Please also write the RMA# on the outside of the packaging.

Credit Card Refund: Credit back to your credit card will take 2-4 weeks to appear on your credit card from the day we have received the returned products. 

Paypal Refund: Refund will be issued via Paypal back to your account within 2-4 weeks from the day we have received the returned products.

Other Refund: Either company check or store credits will be given to the customers for the value of the returned products.

NO Returns will be accepted under the following conditions:

• Any refused shipment sent back to CERIwholesale.com does not constitute the right to a refund or credit. The customer will have to make arrangements with CERIwholesale.com to receive the refused shipment again.

• Any returned shipment without the proper RMA# does not constitute the right to a refund or credit and will be refused by CERIwholesale.com.

• No returns will be accepted after 14 days of delivery, regardless of reasons.

• We will not accept returns aside from wrong or defective products.  We will not accept returns if you do not like the looks or quality of the products.  If you wish to test out our products please just place a small order such as our mixed box products to examine our styles and quality.

Thank you very much.

CERIwholesale.com