1)
Do you have a catalog that you can send me?
Please note that we introduce new products on a weekly basis
therefore we do not provide a printed catalog. Our online catalog is
the most comprehensive and updated catalog.
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2) What materials are the handbags made of?
They are made of PVC (Poly Vinyl Chloride-aka
man-made leather), PU (Poly Urethane-Shiny type of PVC), fabric,
nylon, suede leather, etc… We do not carry genuine leather handbags.
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3) Do you dropship?
Due to the complexity and high cost of implementing the dropship program, it is not feasible for us to
setup the program at this time. However, we will reconsider it in
the future.
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4)
What is the delivery time frame?
It takes about 1 to 5 business days to process an order, and then we
will use the shipping method the customers have chosen to ship out
the merchandise.
Fedex Ground - 3 to 7 business days
Fedex 3 Day Select (Express Saver) - 3
business days
Fedex 2 Day Air - 2 business days
Fedex Overnight standard - 1 business day
We have an "availability" status indicator for each product so that
you can estimate when the order will be shipped. If you purchase a
combination of products with different availability status please
use the longest duration as guidelines. Delays may occur due to
backorder, out of stock, or discontinued items.
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5) Why does it take so long to get the products?
We have multiple warehouses and depend on what items the customers
have ordered we may have to wait for the products from all the
warehouses to get to our fulfillment center before we can ship out.
Therefore it may take longer for some orders to get shipped out.
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6) Do you have the items in stock?
If the product is displayed online then it means it is in stock at
that time. However, due to the high volume of orders some item may
be already out of stock by the time an order is placed. Therefore
normally we can fulfill about 70%-100% of the order.
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7) I need a RMA for my order
Please read our return policy at
http://www.ceriwholesale.com/site/ReturnPolicy.htm
and follow the instructions there.
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8) I need to obtain more information (size,
dimension, appearance) for certain products?
Please check out the product description of the products. If the
information is not available please contact us here
Online Case Form
and we will try our best to provide the information.
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9) Some items are missing from my order.
As indicated above our normal fulfillment rate is about 70% - 100%
therefore it is likely that some items are out of
stock/backorder/discontinued.
If you have been billed for
items that are not received please contact us here
Online Case Form and we will investigate the matter
immediately.
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10) I have a show/deadline to meet in a certain date; can
you deliver by that time?
We will try our best to meet customers’ deadlines. However, due to
the high demand on our products, there are times when deadlines just
could not be met. We apologize in advance for such inconvenience.
Please make sure you place your order well in advance so that the
chances for missing the deadlines are minimal. Please note that
Ceriwholesale.com does not guarantee to meet any deadlines therefore
customers cannot use it as a base for cancellation of orders.
11) Do you sell fake/replica/knockoff fashion
accessories?
No, we don’t. We only sell high quality, non-brand products.
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12)
I have my own design and wishes to custom made my
merchandise, can you do that?
Yes, we can manufacture any fashion accessories, as long as it is
legal to do so. The minimum requirement is 1000 pieces and different
products have different requirement.
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13) What payment methods do you accept?
We accept: Visa/Mastercard/Discover/American
Express,Paypal with confirmed address,
Cashier check/Money order, and Wire Transfer Please note that we no longer
accept COD as a payment method.
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14) Do you ship internationally?
Yes we do ship worldwide, but please be aware of the relatively high
cost of shipping. We have contracts withFedex
that can offer you more discounts than other carriers If US Postal Service is still
cheaper thanFedex we will definitely use
USPS to ship your products instead.
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15) Do you offer discounts for volume purchase?
Yes we do. Basically,
for order
>$1000 -- 5% off listed wholesale price
>$3000 -- 10% off listed wholesale price
>$10000 -- 15% off listed wholesale price
>$30,000 or more - Please call for container
pricing. We will offer the most competitive factory price for your
order.
If a customer is interested in purchasing a product in boxes,
special discounts will be given.
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16)
Do you do closeout sales?
We do have excess inventory, but the normal range is $2-$4
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17) What is the minimum purchase requirement?
For each order, the minimum subtotal has to be at least $200, except
for Mixed Box products.
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18) Must I submit the reseller information?
If you are located in
California
and want to waive the sales tax 8.25% from your order then you must
submit a California Seller Certificate (http://www.boe.ca.gov/pdf/boe230.pdf)
with us. Please complete the
certificate and fax 1-626-810-3231 or contact us
Online Case Form
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19) I want to pay by wire transfer, what are the
instructions?
Once you have placed and
confirmed your order, we will provide the necessary wire transfer
instructions to you
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20)
I want to pay by paypal, what are the instructions?
*Goto www.paypal.com and register for a
new account if you do not already have one. Please make sure that
the email you are going to use to apply for the
Paypal
account is the same as the one you used to register on
iMotorgear.com
*Login to your account and click on the tab "Send Money"
*In the "Recipient's Email" field, please enter
"sales@ceriwholesale.com"
*In the "Amount" field, please enter the total amount from your
order. You should find this either in your confirmation email or the
"Order Status" menu.
*In the "Currency" field, please leave it in "U.S. Dollars"
*In the "Type" field, please choose "Goods (other)"
*In the "Subject" field, please enter your order number for this
order. You should find this either in your confirmation email or the
"Order Status" menu.
*In the "Note" field, please enter any instructions or comments that
you want to tell us.
*Click the "Continue" button, and you will be directed to the
shipping page. Please make sure you enter a CONFIRMED address here.
Ceri International will NOT ship products to an unconfirmed
address.
*Finally click "Send Money" and you are all set!!!
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21) How much does it cost for shipping?
For Domestic USA orders, shipping will be calculated automatically
when you check out of the shopping cart and input the shipping
address. You do not need
to complete the order to see the shipping cost.
For International orders, the automatic shipping calculator
sometimes show $0.01, that means we will estimate the shipping cost
after the order is placed, but we will obtain your confirmation
before we send in the order into processing.
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22)
How long is the backorder or presale?
Normally if an item is backorder, it will take between 4 - 6 weeks
to restock. We do not restock
every item; only items that are popular may be restocked For presale items there is an
estimated date of arrival in each of the product’s description.
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23) Why is my credit card charged when you didn’t ship my
order yet?
There is a difference between “Authorization” and “Charged”. Like
any other credit card purchase, the credit card company will put a
hold on the funds that are reserved for the merchants to charge at a
later date. We only charge when we shipped the products, therefore
the transaction is just authorized.
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24)
What do all the shipping methods mean?
FedEx Priority Overnight®
– Overnight delivery in the U.S.
by 10:30am for most addresses, with later times of day in rural
areas or on Sat.
FedEx Standard Overnight®
– Overnight delivery in the U.S.
by 3pm, or 4:30pm in rural areas.
FedEx 2Day®
–Delivery in the U.S.
by 4:30pm (7pm to residences) in 2 business days.
FedEx Express Saver®
–Delivery in the
contiguous U.S.
by 4:30pm (7pm to residences) in 3 business days.
FedEx® Ground
–Delivery in 1-5
business days in the contiguous U.S.
FedEx® Home Delivery
–Delivery to
residences in 1-5 business days in the contiguous U.S.
FedEx International Priority®
– Time-definite delivery in 1-3 business
days to more than 210 countries.
FedEx International Economy®
– Delivery in 2-5 business days to more
than 205 countries.
US Postal Service (International EMS/Airmail ONLY)- You can choose
US Postal service for your international shipment if you prefer.
Sometimes the shipping rate is lower than international economy
express but there will be longer delays in delivering your orders USPS will deliver the
package(s) to your location 7
–14 business days
after we have shipped the products. You will be notified of the
shipping rate before we send your order into processing.
Arrange Your Pickup/Delivery
– If you wish to arrange your own
transportation or pickup in our Los Angeles distribution center.
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25)
What do all
the checkboxes in the Order Review page mean?
PO # - If you
wish to input a Purchase Order # for your
order.
Customer's
Comments - Any comment or special instruction you wish to enter for
your order.
Color
Substitution - Click if it is ok to substitute color for your order
if the desired color is not available.
Size
Substitution - Click if it is ok to substitute size for your order
if the desired size is not available.
Multiple
Shipment OK- By default we will consolidate the whole order into 1
shipment to save you on shipping cost However, sometimes delay
occurs when we have to wait for some items in your order from
different warehouses.
Therefore, if you don't want the slower items hold up the rest of
your order please click this box to have your items
ship as they become available.
Residential
Address - Click if the shipping address is a Residential/Home
address.
Ship Address
on CC - Click if your shipping address is different than your
billing address but it is on file with your credit card company.
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26) Do I need to have a company in order to
buy from Ceriwholesale.com?
You do not need to have a company in
order to buy from us as long as your order meets the minimum
purchase requirement of $200.
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